Chicago ACO Uses AI To Reach Most Vulnerable COVID-19 Members

  • Published On  Mar 18, 2020
  • Publication  HealthLeaders
  • Author  Mandy Roth


In the time of COVID-19, how can healthcare systems identify their most vulnerable patients and communicate with them to mitigate risk and unnecessary use of the emergency department? Medical Home Network has turned to artificial intelligence (AI).

By cross-referencing 122,000 patients with specific social and medical issues, the technology identifies those at highest risk for severe complications so care managers can proactively reach out to them. This approach could provide a model for other health system to follow to pinpoint their own vulnerable populations.

"When COVID-19 came, one of our concerns was doing outreach and education, particularly for our most vulnerable members," the network's Chief Medical Officer Art Jones, MD.

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