3-minute case study: The 'ED ping'


What innovations drive success in population health? Here's a tactic from a high performer on the athenahealth network.

The problem

Serving the Midwest's largest population of recent immigrants from Latin America, Esperanza Health Centers, a federally qualified health center in Chicago, cares for 72,000 patients each year, 63 percent of whom are covered by Medicaid, 21 percent of whom are uninsured, and too many of whom turn to the emergency departments of local hospitals for primary care.

To reduce unnecessary utilization — and avoid overloading their staff — Esperanza needed to know more context to assess the urgency of the visit and coordinate follow-up care.

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