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Medical Home Network’s community-based care teams proactively reach out to high risk individuals to offer help.
CHICAGO – For Medicaid beneficiaries in Cook County, understanding what measures to take to protect against or receive treatment for COVID-19 can be overwhelming if they are facing barriers, such as homelessness or lack of access to transportation.
Medical Home Network is building on its predictive health risk screening approach in partnership with ClosedLoop.ai, healthcare’s data science platform, to identify Medicaid patients who are at the most risk from COVID-19.
ClosedLoop.ai’s COVID-19 Vulnerability Index or an AI-based predictive model was used in combination with MHN ACO’s patient demographics, social determinants of health, claims and clinical activity to create a predictive model that allows MHN to prioritize care management outreach to patients who are likely to have a heightened vulnerability to severe complications from COVID-19.
“We want to identify what we refer to as the ‘socially isolated’ or people without nearby friends or family so our care teams can proactively educate and offer assistance to people in regards to COVID-19,” said Dr. Art Jones, Chief Medical Officer at Medical Home Network.
Medical Home Network’s Accountable Care Organization (MHN ACO) provides high-quality managed health care to approximately 120,000 Medicaid patients in Cook County. MHN ACO provides patients with better care through coordinated care management at the practice level.
Patients who have been identified as high risk for severe complications from COVID-19 infection will be contacted by MHN ACO care management teams who are employed by their primary care practices based in communities across Cook County and have built trusted relationships with patients.
“Community preparedness is critical. The dedicated MHN care teams who proactively reach out to patients via phone, email or text will help individuals understand what they can do to lower their chance of infection, recognize symptoms of infection and how best to access the advice and care they need,” said Jones.
Medical Home Network ACO, includes ten Federally Qualified Health Centers, three hospital systems, and their physician practices.
“With limited availability for testing at present and the stress this pandemic will place on our health care system, we need ways to identify individuals that will most benefit from outreach. Medical Home Network is using our health risk data which includes social determinants of health powered by AI predictive models to prioritize resources in our communities,” said Cheryl Lulias, President and CEO, Medical Home Network and CEO, Medical Home Network ACO. “Our care teams can make a difference for those patients who are likely to have a heightened vulnerability to severe complications from COVID-19.”
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About Medical Home Network
Medical Home Network is transforming health care delivery for Medicaid patients by fostering collaboration and innovation. Our proven model of care unites communities of providers and patients around a common goal: To redesign health care delivery and transform the way care is delivered and managed, resulting in improved patient care, lower costs and better health in the communities we serve. MHN can be found online at www.MedicalHomeNetwork.org and on LinkedIn at linkedin.com/company/medical-home-network.
About Medical Home Network Accountable Care Organization
Medical Home Network Accountable Care Organization (MHN ACO) is a provider-owned and driven approach to patient-centered healthcare delivery and population health management for Medicaid patients. Our members include ten Federally Qualified Health Centers, three Hospital Systems, and their Physician Practices. Within our ACO we strive to create a different kind of culture – one that includes shared decision-making and is focused on change, innovation, collaboration and delivery improvement for all our member/owners. For more information, visit www.mhnaco.org.
About ClosedLoop.ai
ClosedLoop is Healthcare’s Data Science Platform. We make it easy and affordable for healthcare organizations to use data science to improve quality and reduce costs.
The ClosedLoop.ai platform is purpose-built to make healthcare-focused data scientists more effective at their jobs. By providing off-the-shelf models for common healthcare use cases and automating many of the manual processes involved in traditional data science tasks, ClosedLoop allows data scientists to focus on the impactful problems that drive real value for organizations. A finalist in the Center for Medicare and Medicaid Services’ AI Health Outcomes Challenge, ClosedLoop is headquartered in Austin, Texas. For more information, visit closedloop.ai and cv19index.com.
MHNU Corporation d/b/a Medical Home Network (hereinafter “MHN”, “we” or “us”), operates one or more websites (the “Website”) in support of its mission to achieve the Triple Aim for traditionally underserved populations -- improving individual experiences with the health care system, improving the health of populations, and reducing costs of care.
These terms of use are entered into by and between you (“you” or “user”) and MHN. The following terms and conditions, together with our Privacy Policy, incorporated herein by reference (collectively, these “Terms of Use”), govern your access to and use of the Website, including any content, functionality and services offered on or through MHN’s Website. These terms of use apply however the Website is accessed or used, whether through personal computers, mobile devices or otherwise, and includes any applications or other downloads from MHN.
Please read the Terms of Use carefully before you start to use the Website or any services, content, information, or goods provided through or in connection with the Website. By agreeing to the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.
The Website is offered and available to users who are 18 years of age or older and reside in the United States of America or its territories. By using this Website, you represent and warrant that you are of legal age to form a binding contract with MHN. If you are not 18 or older, you must not access or use the Website.
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MHN may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. The revised Terms of Use will apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in the Dispute Resolution section of these Terms of Use will not apply to any disputes for which the parties have actual notice prior to the date the change is posted on the Website.
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Except as set forth below, these Terms of Use permit you to use the Website only for your personal, noncommercial use. You must not reproduce, modify, distribute, download, store, transmit or otherwise use the material on the Website, except as follows:
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Notices and counter-notices must be sent in writing to MHN’s DMCA agent as follows:
Gail Vijuk, Controller
MHNU Corporation
180 N. Stetson Ave., Suite 600-1
Chicago, IL 60642
312.274.0126
gvijuk@mhnchicago.org
Please submit only legitimate claims for copyright infringement in your DMCA Notice. Knowingly submitting a false DMCA Notice may result in your being held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA. If you are unsure whether material available on our Website infringes your copyright, you should contact an attorney before submitting a DMCA Notice.
If we remove or disable access to material in response to an effective DMCA Notice, we will make a good-faith attempt to contact the user who generated such material so that such user may file a counter-notification with us (a “Counter-Notice”) pursuant to Sections 512(g)(2) and (3) of the DMCA. If you are submitting a Counter-Notice, it must substantially include the following:
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We will attempt to provide notice of changes to the Website that affect its operations, features and functionality of the Website.
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If you link to the Website, you must not:
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Through the Website, users can access other websites or applications owned or controlled by third-parties. MHN is not responsible for the privacy policies or content of those websites. The use and collection of information by these third-parties is governed by their respective privacy statements and is not covered by these terms of use. Access and use of such websites, including the content, information or services on those sites, is solely at your own risk. MHN makes no guarantee and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of these third-party websites, the information contained in them or the products or services they provide. The use those third-party websites may subject you to separate binding agreements and privacy statements. These Terms of Use do not apply to your interactions on those other websites.
MHN is based in the state of Illinois. We provide this Website for use only by persons located in the United States. Access to the Website may not be legal by certain persons or in certain countries. Do not access the Website from outside the United States.
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You acknowledge and agree that the limitations set forth above are fundamental elements of this Agreement, and neither the Website nor the Content would be provided to you absent such limitations.
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Your use of (including any access to) the Website and the Content and any other internet sites linked to the Website, including any resources contained on, or otherwise made available by them, is solely at your own risk.
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THE OPERATION OF THE WEBSITE MAY BE AFFECTED BY NUMEROUS FACTORS BEYOND MHN’S OR ITS CUSTOMERS OR VENDORS’ CONTROL. THE OPERATION OF THE WEBSITE, WHETHER BY MHN, ITS CUSTOMERS, OR ITS VENDORS, MAY NOT BE SECURE. SECURITY AND PRIVACY RISKS CANNOT BE ELIMINATED. PASSWORD PROTECTION AND ANY OTHER SECURITY MEASURES MAY NOT PREVENT UNAUTHORIZED ACCESS TO MATERIALS.
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All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Illinois without giving effect to any choice or conflict of law provision or rule. Any action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Illinois, located in Chicago, Illinois.
a. The parties will make good faith efforts to first resolve internally any dispute arising from or related to the Website and these Terms of Use before submitting it to arbitration. Neither party may submit the dispute for arbitration under Subsection (b) until thirty (30) days have elapsed from the initiation of such good faith efforts.
b. Arbitration. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS OF USE. IF A DISPUTE ARISES OUT OF OR RELATES TO PORTAL OR THESE TERMS OF USE AND THE PARTIES FAIL TO SETTLE THE DISPUTE THROUGH NEGOTIATION PURSUANT TO SUBSECTION (A), MHN MAY ELECT, AT ITS SOLE DISCRETION, TO SUBMIT THE DISPUTE FOR BINDING ARBITRATION IN ACCORDANCE WITH THE AMERICAN HEALTH LAWYERS ASSOCIATION ALTERNATIVE DISPUTE RESOLUTION SERVICE RULES OF PROCEDURE FOR ARBITRATION BY A SINGLE ARBITRATOR WITH EXPERIENCE IN HEALTH INFORMATION TECHNOLOGY AND CLINICALLY INTEGRATED NETWORKS. THE ARBITRATOR WILL CONDUCT HEARINGS, IF ANY, BY TELECONFERENCE OR VIDEO CONFERENCE, RATHER THAN BY PERSONAL APPEARANCES, UNLESS THE ARBITRATOR DETERMINES UPON REQUEST BY YOU OR BY US THAT AN IN-PERSON HEARING IS APPROPRIATE. ANY IN-PERSON APPEARANCES WILL BE HELD AT A LOCATION WHICH IS REASONABLY CONVENIENT TO BOTH PARTIES WITH DUE CONSIDERATION OF THEIR ABILITY TO TRAVEL AND OTHER PERTINENT CIRCUMSTANCES. IF THE PARTIES ARE UNABLE TO AGREE ON A LOCATION, SUCH DETERMINATION WILL BE MADE BY THE ARBITRATOR. IF YOU ARE ABLE TO DEMONSTRATE THAT THE COSTS OF ARBITRATION WILL BE PROHIBITIVE AS COMPARED TO THE COSTS OF LITIGATION, MHN WILL PAY AS MUCH OF YOUR FILING AND HEARING FEES IN CONNECTION WITH THE ARBITRATION AS THE ARBITRATOR DEEMS NECESSARY TO PREVENT THE ARBITRATION FROM BEING COST-PROHIBITIVE.
JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION IN CHICAGO, ILLINOIS. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.
THE PARTIES, THEIR REPRESENTATIVES, OTHER PARTICIPANTS, AND THE ARBITRATOR SHALL HOLD THE EXISTENCE, CONTENT, AND RESULTS OF THE DISPUTE RESOLUTION PROCEEDINGS IN CONFIDENCE. THIS PROVISION SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT.
WITH THE EXCEPTION OF ANY OF THE LANGUAGE ABOVE IN THIS DISPUTE RESOLUTION PROVISION RELATING TO THE WAIVER OF CLASS AND REPRESENTATIVE ACTIONS, IF A COURT DECIDES THAT ANY PART OF THIS DISPUTE RESOLUTION PROVISION IS INVALID OR UNENFORCEABLE, THE OTHER PARTS OF THIS DISPUTE RESOLUTION PROVISION SHALL STILL APPLY. IF A COURT DECIDES THAT ANY ASPECT OF THE LANGUAGE ABOVE IN THIS DISPUTE RESOLUTION PROVISION RELATING TO THE WAIVER OF CLASS AND REPRESENTATIVE ACTIONS IS INVALID OR UNENFORCEABLE, THEN THE ENTIRETY OF THIS DISPUTE RESOLUTION PROVISION SHALL BE NULL AND VOID. THE REMAINDER OF THE AGREEMENT WILL CONTINUE TO APPLY AND BE UNAFFECTED BY THIS SEVERABILITY PROVISION.
No waiver by MHN of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of MHN to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
These Terms of Use and any separate agreement you may have to use the Website constitute the sole and entire agreement between you and MHN with respect to Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to Website.
Effective Date: January 12, 2017
Revision date 1.6.2017
MHNU Corporation d/b/a Medical Home Network (“MHN”, “we” or “us”) operates one or more websites (the “Website”) in support of its mission to achieve the Triple Aim for traditionally underserved populations -- improving individual experiences with the health care system, improving the health of populations, and reducing costs of care. This Privacy Policy explains MHN’s practices with regard to the use, collection, maintenance, protection and disclosure of information about you when you visit our website. We encourage you to read this Privacy Policy in full to understand our privacy practices before using this website or submitting any personal information.
This policy applies to information that MHN and its affiliates may collect from you:
It does not apply to information collected by:
Please read this policy carefully to understand MHN’s policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you may elect not to use the Website. By accessing or using the Website, you agree to MHN’s Privacy Policy. This policy may change from time to time (see Changes to Privacy Policy below). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
The Website is offered and available to users who are 18 years of age or older and reside in the United States of America or its territories. MHN does not knowingly collect information from users under the age of 18. Persons under the age of 18 should not access or use this Website in any manner. If a user under the age of 18 submits information through any part of the Website, and MHN becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
1. We may collect several types of information from and about users of our Website when they interact on the Website, including:
Your access to and use of the Website may be monitored by MHN for purposes of operating the Website and testing, performance assessment and evaluation in connection with MHN initiatives.
2. MHN may use and disclose this personal information as follows:
3. MHN will maintain reasonable and appropriate safeguards to prevent unauthorized use or disclosure of a user’s personal information.
Through the Website, users may be able to access other websites or applications owned or controlled by third-parties. MHN is not responsible for the privacy policies or content of those websites. The use and collection of information by these third-parties is governed by their respective privacy statements and is not covered by this Policy. Access and use of such websites, including the content, information or services on those sites, is solely at your own risk. MHN makes no guarantee and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of these third-party websites, the information contained in them or the products or services they provide. The use of those third-party websites may subject you to separate binding agreements and privacy statements. The practices described in this privacy policy do not apply to information gathered through those other websites.
We reserve the right to make changes to this privacy policy. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the MHN home page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.
We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal information, you may contact the MHN Privacy Officer at:
MHNU Corporation
180 N. Stetson Ave., Suite 600-1
Chicago, IL 60601
312.274.0126
compliance@mhnchicago.org
Effective Date: January 12, 2017
Revision date 1.12.2017
In alignment with our mission, Medical Home Network strives to create a work environment that supports equality, diversity of thought, and makes all people feel welcome. As an organization, our core values of equity, equality, diversity and inclusion guide the work we do, the relationships we build, and the way we recruit, develop and retain our people. We recognize this process is a journey, and we stand firm in our commitment to learn and change, champion diversity, and hold ourselves accountable.
Medical Home Network also invests in meaningful programming such as internships and fellowships that help young adults from under-resourced communities gain work experience in order to land quality jobs after college. In addition, MHN provides targeted financial support to community-based organizations that empower, educate and provide opportunities for low-income individuals and families and help them build stable futures.