TechOps Program Management Intern

TechOps Program Management Intern

Job Description

Medical Home Network is a not-for-profit healthcare innovations organization dedicated to improving access and disparity issues in the safety net through collaboration, technology and an integrated, team-based model of care. MHN has been a trailblazer in the journey towards patient-centered care model transformation that promotes coordination across the entire continuum and empowers care teams to deliver on what patients truly need.

Learn more about how MHN is disrupting healthcare at www.mhnchicago.org.

Our dynamic, rapidly growing company in a vibrant downtown Chicago setting is seeking a full-time intern for our TechOps team. The position will report to the Program Manager. This is an opportunity to be a part of a unique and exciting organization.

The Program Management Intern is an important part of the MHN Technical Operations team. Reporting to the Program Manager this role supports the user experience of MHN's suite of healthcare solutions and other innovative technologies educating end-users on effective utilization of the tools. The intern will have direct responsibility for supporting ongoing platform related projects. In addition, the intern will provide strong client support for MHN initiatives to improve quality, operations, outcomes and user satisfaction for MHN's members. The intern will help maximize the use of MHN's integrated delivery systems and other innovations to effectively utilize the tools to help improve and facilitate care coordination activities, engage in activities supporting marketing, communications, public relations, competitive strategy, health plan operations, compliance and partnership initiatives within MHN and MoreCare (a wholly owned subsidiary of MHN). This is a one year internship with the intent to provide a truly meaningful opportunity to the intern.

Primary functions of the internship include:

  • Establish mastery of both the front-end and administrative back end of the delivery systems
  • Account management and engagement support to participating MHN portal participants; provide ongoing support and communication
  • Provide high quality implementation and training, to end users
  • Assist with monitoring, use & reporting via Excel and/or generated reports
  • Utilize data evaluation and research to inform projects and ongoing communications
  • Gather agenda items, document meeting minutes and follow up on operational task items as needed
  • Support new business development for MHN portal offerings
  • Collaborate with team members to provide program updates to internal and external leadership
  • Support developing requirements for MHN portal offerings as needed; engage stakeholders in assessments to develop requirements documentation
  • Communicate to end users via Support Calls or Support Tickets as needed

Expected Competencies:

  • Excellent verbal and written communication skills, including public speaking skills.
  • Proficiency with Windows operating systems and software including Office365, Outlook and multiple browsers.
  • Strong Attention to detail.
  • Ability to deal effectively with a variety of people, including patients, clinic staff, physicians, and senior leadership.
  • Ability to work successfully in a team environment and collaboratively across teams
  • Ability to multi-task, prioritize, and work under deadlines.
  • Proactive, self-directed, and able to approach complex tasks independently.



Bachelor's degree required

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Types: Full-time, Internship

Pay: $15.00 - $20.00 per hour

COVID-19 considerations:
While this role would normally be on-site, our entire team is working remotely due to COVID-19. We have not yet determined when we will return to our offices.

To apply, please send your resume and cover letter to kkzeski@mhnchicago.org.