Sr. Account Manager, Clinical Integration

About Us

Medical Home Network (MHN) is a not-for-profit collaborative that has fundamentally changed how care is delivered. Our proven model of care unites provider communities and diverse healthcare entities around a common goal: to redesign healthcare delivery and transform the way care is managed.

Job Summary

In collaboration with the Senior Director of Care Management, the Vice President, Clinical Integration and Innovation and MHN Chief Medical Officer, this position assists with the implementation of the MHN clinical integration plan that creates the business case for providers across the MHN system to work towards achieving a common set of goals to control costs and ensure quality; creates a culture of provider engagement at all levels through employment of evidence-based practices.

Essential Functions

  • Serves as a leader member of the Clinical Integration Team contributing to the goals and activities of the Clinical Integration division
  • Provides account management and oversight to MHN primary care practices; Assists Provider Champions, Care Management leaders and other members at the medical home sites with the continuous implementation of the MHN model of care. Evaluates practices against performance goals and provides direction for advancement.
  • Serves as the lead or co-lead of Clinical Integration projects tied to MHN and/or Clinical Integration strategic goals; this spans initiation to completion and includes establishing the vision, project plan, implementation plan, communication plan and creation of evaluation activities related to the project.
  • Contributes to the formation and implementation of clinical and operational initiatives using evidence-based practices to drive results across the MHN population significantly improving care and reducing costs.
  • Ability to indirectly or directly supervise staff.
  • Contributes to the development of the full range of care management tools, health and wellness tools, and techniques including health risk assessments, artificial intelligence, screening tools, and patient and family educational and engagement tools; Assists sites with their implementation.
  • Develops and provides education and training of medical home staff, physician and providers; utilizes webinars and collaborative learning models that may be disease, patient experience or operationally focused.
  • Builds relationships with community agencies, care delivery and educational partners/contractors; may serve as the liaison to these entities.
  • Researches innovative ideas and specific programs and presents findings and develops processes for implementation following approval.


  • Minimum of 5-8 years of healthcare experience focused on Clinical Integration/Practice Transformation, Hospitals, Ambulatory Care, Physician group; a combination preferred.
  • At least 3-5 years leadership, consulting, or customer/patient relationship.
  • Strong ability and skills in leading teams and taking projects from initiation to completion.
  • Strong knowledge, skills and demonstrated completion of coursework in quality improvement, and project and data management.
  • Demonstrated knowledge and experience with electronic information systems.
  • Demonstrated knowledge and experience of systems to improve population health and disease management.
  • Demonstrated knowledge and experience in management of disease processes.
  • Excellent oral, written and interpersonal communication skills. Ability to work independently and to foster teamwork.
  • Excellent organizational skills.
  • Knowledge and experience working with NCQA, Joint Commission standards and requirements of state and federal agencies.
  • Demonstrated experience in program development, training/education, management.
  • Abilities to mentor physicians and staff at all levels throughout an organization.
  • Experience in academic medical centers, safety net/public health hospitals, FQHCs and physician groups desirable.
  • Proficient computer skills.

Required Education

Bachelor’s degree required in Nursing, Social Work or other applicable healthcare degree; Master’s preferred in one of the mentioned disciplines

Work Environment

This position operates in a professional office environment, and physical presence and regular attendance are essential functions of the job. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to speak and hear.
  • The employee frequently is required to move about the office, use hands to handle or feel, and reach with hands and arms to access and use computer equipment and other office productivity machinery.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • The employee in this position must be able to move and carry presentation materials and equipment weighing up to 40 pounds in connection with business meetings and travel.

Medical Home Network’s policy is to comply with the provisions of all applicable laws and regulations, including the Americans with Disabilities Act, and will provide reasonable accommodations to applicants and employees who are qualified for a job, with or without accommodations, so that they may perform the essential duties of the position.

Position Type/Expected Hours of Work

This is a full-time position that regularly requires a 40-hour work week and that may require long hours and weekend work.


Travel as needed for off-site meetings; 95% of travel will be local travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Background Checks

At any point during your tenure with MHN you may be subject to a background check in accordance with MHN’s policies and applicable law. You will receive separately disclosure and authorization forms before any such background check is conducted. This role requires criminal background checks, OIG check, and a credit check.

EEO Statement

Medical Home Network is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply, please send your resume and cover letter to careers@mhnchicago.org.