Program Manager, Integrated Behavioral Health Services

Program Manager, Integrated Behavioral Health Services

Reporting to the Senior Director of Program Services and Administration this position is responsible for successful implementation of the collaborative care model for mild to moderate depression, Adverse Childhood Experiences (ACEs), and the community model of care for individuals with severe mental illness related conditions and/or substance use disorders. The Program Manager for Integrated Behavioral Health Services plays a key role to ensure clinical and fiscal operational efficiency, driving excellence and providing facilitation of staff and consumer satisfaction.

Essential Functions

· Serves as a team member for the Westside Health Equity Collaboration project contributing to success of achieving the Collaborative’s goals and effectively implementing activities and programming.

· Leads program management for integrating physical and behavioral health (IBH) services particularly focusing on practice employed behavioral health care managers, community health workers, peer recovery support team members, QMHPs, LCSWs and other social supports workstreams to address social determinants of health and service coordination across multiple provider entities (primary care, community mental health centers, community based organizations, hospitals).

· Provides oversight and support to partners organizations implementing the Collaborative Care Model (CoCM) to improve outcomes. Evaluates practices against performance goals and provides direction for advancement

· Contributes to the formation and implementation of clinical and operational initiatives using evidence-based practices to drive results

· Develops policies and procedures, program, and training materials for a variety of partners and collaborative learning models that may be disease, patient experience or operationally focused.

· Ability to indirectly supervise and coach practice-employed staff

· Consults and collaborates with internal stakeholders such as MHN Chief Medical Officer, MHN Clinical Integration and Innovation team and other key leaders

· Builds relationships with community based organizatioms, care delivery and educational partners/contractors; may serve as the liaison to these entities and function as the single point of contact for assigned providers

  • Benchmarks key metrics and direct the collection of data to demonstrate value and drive success.

· Collaborates with Sr Program Director to draft program reports

· Research innovative ideas and specific programs and presents findings and develops processes for implementation following approval.


  • Demonstrated ability to work collaboratively with a passion to contributing to a changing health care landscape and improving health care for marginalized communities.
  • Minimum of 5 years of healthcare experience focused on Clinical Integration/Practice Transformation, Federally Qualified Health Centers, Hospitals, Ambulatory Care, Physician group; a combination preferred.
  • Strong ability and skills in leading teams and taking projects from initiation to completion.
  • Strong knowledge, skills and demonstrated completion of coursework in quality improvement, and project and data management.
  • Demonstrated knowledge and experience with electronic information systems.
  • Demonstrated knowledge and experience of systems to improve population health and disease management.
  • Excellent oral, written organizational and interpersonal communication skills. Ability to work independently and to foster teamwork.
  • Knowledge and experience working with NCQA, Joint Commission standards and requirements of state and federal agencies.
  • Demonstrated experience in program development, training/education, management.
  • Abilities to mentor staff at all levels throughout an organization.
  • Proficient computer skills.
  • Knowledge of academic medical centers, safety net/public health hospitals, FQHCs and physician groups desirable
  • Excellent presentation skills and the ability to motivate collaborators towards participation in projects and initiatives
  • Ability to foster teamwork, and collaborative relationships across provider settings and with diverse teams

Required Education

Bachelor's degree required in Social Work or other healthcare specialty; Master's degree in Social Work, Health Services/Systems Administration, or Public Health preferred but other master's degrees or related experience may be considered in lieu of a graduate degree.