PROJECT MANAGEMENT PROGRAM ASSISTANT INTERN



JOB SUMMARY

The Program Assistant Intern is an important part of the MHN team and supports the Project Management team. The Program Assistant Intern provides assistance on the use of MHN's suite of healthcare solutions and other innovative technologies in order to educate end-users on effective utilization of the tools.

The Intern works closely with the Project Managers across service lines including eConsult, MHNConnect Platform Development, and Client Engagement.  Across the service lines the intern will assist by scheduling and attending meetings, supporting system access for end-users, creating supporting materials, developing reports, and facilitating end-user trainings.

In addition to supporting ongoing activities the Intern also works with guidance on independent projects designed to monitor and improve the quality of the platform and its use. The Program Assistant Intern is classified as a non-exempt employee and reports to the Associate Project Manager.

ESSENTIAL FUNCTIONS

  • Establish mastery of both the front-end and administrative back-end of the MHNConnect/eConsult system
  • Develop modules for current and new development through a Learning Management System
  • Provide organizational updates to Internal and External Leadership
  • Assist with monitoring, use & reporting via Excel and/or MHNConnect-generated reports
  • Provide high quality training, support services and technical expertise to MHNConnect/eConsult end users both telephonically and during in-person education sessions
  • Communicate to end users via Support Calls or MHNConnect Support Tickets
  • Assist with agendas and minutes for work group meetings Work on other duties and projects as assigned

COMPETENCIES

  • Excellent verbal and written communication skills, including public speaking skills.
  • Proficiency with Windows operating systems and software including Office365, Outlook and multiple browsers.
  • Excellent client/customer service orientation.
  • Strong Attention to detail.
  • Ability to deal effectively with a variety of people, including patients, clinic staff, physicians, and senior leadership.
  • Ability to work successfully in a team environment and collaboratively across teams
  • Ability to multi-task, prioritize, and work under deadlines.
  • Proactive, self-directed, and able to approach complex tasks independently.
  • Proficiency with Excel

REQUIRED EDUCATION

  • Minimum Bachelor's degree or four (4) years of equivalent work experience in Health Care Administration, Operations Research, Data Analytics, Social Services, Technology, Business Administration, or other related field


To apply, please send your resume and cover letter to careers@mhnchicago.org.